Refund & Deposit Policy

This Refund & Deposit Policy explains how deposits, purchases, and refunds are handled on Dynacoinex. By using the platform, you acknowledge and accept the terms outlined below.

All cryptocurrency deposits made to Dynacoinex are processed via public blockchain networks. Once a deposit transaction is confirmed on the blockchain:

• The transaction is final and irreversible
• Deposits cannot be canceled, reversed, or refunded
• Incorrect network or address usage may result in permanent loss

When users purchase, swap, or convert digital assets on Dynacoinex:

• Transactions are executed immediately
• Completed trades or swaps are non-refundable
• Price fluctuations after execution do not qualify for refunds

If fiat payment methods or third-party payment gateways are used (where applicable), users agree not to initiate chargebacks for completed cryptocurrency transactions. Unauthorized chargebacks may result in account suspension or termination.

Deposits may be delayed or fail due to:

• Blockchain congestion
• Insufficient confirmations
• Incorrect transaction data
• Third-party network issues

Dynacoinex will make reasonable efforts to assist but cannot guarantee recovery of funds.

Refunds may only be considered under exceptional circumstances, such as:

• Duplicate system credit due to a verified technical error
• Internal processing failure caused solely by Dynacoinex

Any approved refund will be processed at Dynacoinex’s sole discretion.

Users are solely responsible for:

• Verifying wallet addresses and networks
• Understanding transaction finality
• Ensuring compatibility of deposited assets

This policy may be updated periodically to reflect operational or regulatory changes. Continued use of Dynacoinex constitutes acceptance of the latest version.

Support & Compliance Team:
support@dynacoinex.com